Privacy Policy

General Information

The protection and security of your personal data is very important to us. Therefore, this website stores and processes data exclusively in accordance with the European General Data Protection Regulation (GDPR). By using this website, you consent to the data processing as outlined in this statement. The current version of the GDPR can be found at http://eur-lex.europa.eu/legal-content/DE/TXT/HTML/?uri=CELEX:32016R0679&from=DE

This privacy policy only applies to this website. If you are redirected to other websites via links on our site, please refer to the respective website's privacy policy. Your personal data (e.g., salutation, name, address, email address, phone number, etc.) will only be processed by us in accordance with the provisions of European data protection law. The following regulations inform you about the type, scope, purpose, and duration of the collection, processing, and use of personal data by the controller:

Losch Import S.à r.l.
5, rue des Joncs
L-1818 Howald
Tel.: + 352 26 12 12 - 1
Fax: + 352 49 51 34

We would like to point out that data transmission over the internet (e.g., communication via email or non-encrypted websites) may have security vulnerabilities. Complete protection of the data from access by third parties is not possible in such cases.

When placing an order through our website, the data you transmit or enter will be manually or automatically checked for validity and accuracy against our existing data records and adjusted if necessary. For this, it may be necessary for our staff to contact you. This will be done via email or telephone.

Data Protection Officer

Queries related to data protection can be submitted online through this form. Our data protection team will handle your requests. If you cannot use the online form, it is also possible to send an email to dataprotection@losch.lu.

Links

We carefully review links that leave our website. However, we do not assume any responsibility or liability for the content on websites linked to from this site or any other online presence.

Contact, Test Drive, Quote, Appointment Request & Order Forms

If you send us inquiries via contact form or appointment request, the information you provide in the respective inquiry form (contact, test drive, quote, appointment request, or order form), including your contact details, will be stored in our CRM system for the purpose of processing the inquiry and for follow-up questions. The further processing is carried out by an external data processor, who, on our behalf, will only forward your data to the garage you have chosen via an encrypted connection.

The data will only be processed within the EU, and no transfer to third countries will occur. If a contractual agreement is made between you and this garage, we are obliged to store your data for the legally required duration. If no agreement is reached, your data will be deleted or anonymized after 13 months.

LiveChat

We offer a LiveChat feature on our website to handle your inquiries more quickly and easily. We use a third-party tool for this purpose, and the third party acts as a data processor for us under a specific contract. The data is processed exclusively within the EU. We only process the personal data from you that is necessary for the further processing of your inquiry. Typically, this includes your name, email address, and address, as well as vehicle data if necessary and voluntarily provided.

The chat is not available outside of business hours. If you leave us a message, we will capture your name and email address to follow up on your inquiry.

For the continuous improvement of our services, the LiveChat tool also transmits the visited website, your device type, and browser type; however, your IP address will not be transmitted. These data, as well as the chat history, will be stored for 3 months for security reasons.

Should a contractual agreement be made between you and this garage, we are obliged to store your data for the legally required duration. If no agreement is reached, your data and the chat history will be deleted after 3 months.

As a user of the LiveChat function, you must not input personal data that falls under "special categories" according to Article 9 of the GDPR, such as information about race, religion, or health data. Furthermore, we prohibit the entry of payment information or credit card numbers.

Appointment Requests via Microsoft Bookings

When you send us appointment requests via Microsoft Bookings, the information you provide in the request, including the contact details you enter, is stored in our systems for processing the request and in case of follow-up questions. This data is forwarded to the garage you selected for processing. The data is only processed within the EU, and no transfer to third countries occurs. Your data is stored for the legally required duration.

The following types of personal data are processed when you have a video appointment: username, last name, first name, email, phone number, current role, preferred language, IP address, cookies, connection data, access times, video and audio recordings, as well as metadata used for maintaining the provided service.

Online Appointment Requests

When you use our tool to schedule a workshop appointment for your vehicle, the details you provide are stored in our systems for processing the request and in case of follow-up questions. Further processing may also be carried out by a data processor acting on our behalf, who may clarify additional details of your appointment with you.

The data is only processed within the EU, and no transfer to third countries occurs. If a contractual agreement is reached between you and the garage you selected, we intend to store your data for the legally required duration. If this is not the case, your data will be deleted or anonymized after 13 months.

Sweepstakes & Contests

If you provide your personal data to us through a sweepstake or contest, your information, including the contact details you provide, will be stored for processing and participation in the respective sweepstake or contest, as well as for follow-up questions. We may forward this data to the garage associated with the sweepstake or contest. We intend to store your data for the legally required duration.

Customer Surveys & Market Research

If you have given your prior consent, we will forward the necessary data to our service providers to conduct customer and/or market research surveys. All of these processors (service providers) only have access to essential information required to perform the tasks assigned to them by us.

We contractually ensure that our processors comply with all necessary security measures regarding this information and that the information is not used for purposes other than performing the tasks assigned to them by us. In case of any follow-up questions arising from the survey, this information will be forwarded to your assigned garage for follow-up communication with you.

The data will be deleted or anonymized after the purpose is fulfilled and after the completion of the legal retention periods, unless you have consented to further storage.

Correspondence, feedback, and surveys via Medallia Inc.

For correspondence, feedback, and surveys via Medallia, we use identification data, contact information, or information about your interaction/visit with us. Medallia may access customer data only for the purpose of providing services, preventing or resolving service or technical issues at the request of our customer in connection with customer support matters, or if required by law.

We use Medallia’s services based on our legitimate interest in being able to adapt to your needs across all our areas based on your feedback.

More details on how Medallia processes customer data can be found at:
https://www.medallia.com/legal/privacy-policy/

If you wish to receive the newsletter offered on the website, we will need your email address. First and last names may be voluntarily provided and are used only for personal address purposes. No other data is collected. This data will be used exclusively for sending the newsletter you have selected through the Mailchimp newsletter system or our CRM system. For more information on Mailchimp's privacy policy, please visit: https://mailchimp.com/legal/

In special cases, the sending of newsletters may be handled by service providers (agencies), in which case your data will be transmitted to these service providers under a contract for data processing.

The consent granted for the storage of the data, the email address, and their use for sending the newsletter can be revoked at any time via the "Unsubscribe" link in the newsletter.

Web Analytics with Google Analytics

This website uses features of the web analytics service Google Analytics. The provider is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Google Analytics uses target-oriented cookies. More information on the handling of user data by Google Analytics can be found in Google's privacy policy: https://support.google.com/analytics/answer/6004245?hl=de

You can prevent the collection of data generated by the cookie and related to your use of the website by Google, as well as the processing of this data by Google, by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=de

Google Analytics uses so-called "cookies", text files that are stored on the user's computer and allow an analysis of the website's usage by the user. The information generated by the cookie about the use of this website by the users is usually transmitted to a Google server in the USA and stored there.

On this website, the IP address of the visitors is shortened before it is transmitted to Google for analysis. This IP anonymization is based on an agreement granted by Google for companies in the European Economic Area or other contracting states. On behalf of the operator of this website, Google will use this information to evaluate the use of the website by users, compile reports on website activities, and provide additional services related to website and internet usage to the website operator.

The IP address transmitted from your device to Google Analytics will not be merged with other data from Google. Users can prevent the storage of cookies by adjusting their browser settings accordingly; however, this may result in not being able to fully use all features of this website. Users can also prevent the collection of data generated by the cookie and related to their use of the website (including their IP address) and the transmission of this data to Google, as well as the processing of this data by Google, by downloading and installing the browser plugin available at the following link: http://tools.google.com/dlpage/gaoptout?hl=de.

For more information on Google's data usage for advertising purposes, settings, and opt-out options, please visit the following Google webpages: https://www.google.com/intl/de/policies/privacy/partners/ ("Data usage by Google when you use websites or apps of our partners"), http://www.google.com/policies/technologies/ads ("Data usage for advertising purposes"), http://www.google.de/settings/ads ("Manage information that Google uses to display ads"), and http://www.google.com/ads/preferences/ ("Determine which ads Google shows you").

Alternatively, you can prevent the collection by Google Analytics on this website by clicking this link. An opt-out cookie will be set on your device. If you delete your cookies, you will need to click this link again.

Use of Hotjar

Below is an excerpt from Hotjar's privacy policy, provided on April 12, 2018. For more information on Hotjar's privacy practices, visit: https://www.hotjar.com/privacy

Hotjar never sells personal data and strictly adheres to European data protection laws when processing data. You always retain control over your personal data. Hotjar values your privacy and is committed to making the use of their services safe and comfortable for every user.

This section of the privacy policy explains in detail how Hotjar collects data from your browser and device when you visit our website. Hotjar functions as a data processor for our website services. Hotjar processes all personal data solely in accordance with the instructions received from the data controllers. This includes how Hotjar collects data from the user's browser and device when they visit a client’s website.

The following information is collected regarding the user’s device and browser:

IP address of the device (collected and stored in an anonymized form, as described in Technical Information);
Screen resolution of the device;
Device type (unique device identification features), operating system, and browser type;
Geographical location (country only);
Preferred language when viewing the Hotjar-based website;

User Interactions

Mouse events (movements, position, and clicks)
Keyboard inputs

Log Data

Occasionally, Hotjar servers automatically record information collected from Hotjar-based websites. These data include:

Referring domain;
Visited pages;
Geographical location (country only);
Preferred language when displaying the website;
Date and time when the website pages were accessed;

Hotjar is committed to ensuring that your privacy rights are always respected when sharing your behavioral patterns and other information generated during your visit to the client’s website.

You can opt out of Hotjar’s data collection on our website at any time by visiting the Hotjar Opt-out page and clicking "Disable Hotjar."

Server Log Files

The provider of the pages automatically collects and stores information in so-called server log files, which your browser transmits to us. These include: the name of the accessed webpage, file, date and time of access, amount of data transferred, message about successful retrieval, browser type and version, the user's operating system, referrer URL (the previous page visited), IP address, and the requesting provider.

These data cannot be assigned to specific individuals. A combination of this data with other data sources will not be made. The provider uses the log data solely for statistical evaluations to ensure the operation, security, and optimization of the offer. However, the provider reserves the right to check the log data retrospectively if there are concrete indications of unlawful use. The log data will be deleted when there is no longer a legal necessity.

SSL Encryption

This page uses SSL encryption for security reasons and to protect the transmission of confidential content, such as inquiries you send to us. You can recognize an encrypted connection by the change in the browser address bar from "http://" to "https://" and by the lock symbol in your browser bar. When SSL encryption is activated, the data you transmit to us cannot be read by third parties.

Integration of Third-Party Services and Content

It may occur that third-party content, such as videos from YouTube, maps from Google Maps, links to Facebook, Instagram, LinkedIn, and Skeeled, RSS feeds, or graphics from other websites, are embedded within this online offer. This always requires that the providers of these contents (hereinafter referred to as "third-party providers") perceive the IP address of the users. Without the IP address, they could not send the content to the user’s browser. Therefore, the IP address is required for the display of these contents.

We strive to only use content whose providers use the IP address solely for delivering the content. However, we have no influence over whether third-party providers store the IP address, e.g., for statistical purposes. If this is known to us, we will inform users about it.

Revocation, Changes, Corrections, and Updates

According to the EU General Data Protection Regulation, the data subject has the following rights concerning their personal data:

Right to access,
Right to rectification or deletion,
Right to restriction of processing,
Right to object to processing,
Right to data portability.

You also have the right to lodge a complaint with a data protection authority regarding the processing of your personal data by us.

Inquiries related to data protection can be submitted to us via this online form. Our data protection team will handle your inquiries. If you are unable to use the online form, you can also send an email to dataprotection@losch.lu.